Technical support, commonly known as "tech support", is the segment of Blizzard responsible for technical issues in their games and cases are usually handled on a game-specific basis.
They can be contacted in US and Oceanic through the following methods: All Products (en-US)
They can be contacted in Europe through the following methods: World of Warcraft (en-EU)
- Support Numbers
Some of the phone numbers below are given as "Billing/Support" contact numbers, but support agents seem to give out tech support numbers as the same numbers in their support blue posts.
Web chat and phone number availability
In January 2013, Blizzard introduced live in-browser web chat as a support channel, and changed how the Battle.net Support website makes contact channels available to players. Depending on the player's selections, the support site offers the option to either file a ticket, use web chat, or call a phone number. As part of this change, Blizzard no longer lists phone numbers for support on the site.[1]
US
- Phone Support
- Automated: 1-800-592-5499Viitamistõrge: Sulgemissilt
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puudub. - Speak to a live representative in Spanish 10 AM – 6 PM Pacific Time[2]
- Speak to a live representative in Portugues 6 AM – 2 PM Pacific Time[2]
- 7-Day Support
The e-mail support addresses are no longer monitored. If you attempt to e-mail them you will receive an automatic message to this effect.
Europe
- Phone Support
- Technical Support is available in all languages 09:30 AM to 6:30 PM (British Time)[2]
- Technical Support is available in all languages 11:30 AM to 7:30 PM (Paris Time)[2]
- Seven days a week
- Phone
* Denmark 80 60 22 15 | * Finland 0800 97443 | |
** Ireland 014897164 | ** Italy 02 69430628 | |
** Netherlands 020 2035145 | * Norway 800 83997 | |
** Poland 022 3060409 | * Sweden 020 1605821 | |
** United Kingdom 020 34502175 | ** Austria 01 206091415 | |
** Belgium 02 2008688 | ** France 01 57324089 | |
** Germany 069 380789184 | * Russia 8800 5550106 | |
** Spain 912757763 | * Switzerland 0227614078 |
Phone support is provided in English, French, Spanish, German and Russian. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages but this service cannot be guaranteed. |
* Toll free number. Charges may still be applied by provider if calling from a mobile or surcharged phone. ** Caller paid number. Caller is responsible for the cost of the call via their phone provider. |
Oceania
- Phone Support
- Technical Support is available 08:00 AM to 1:30 PM and 6:00 PM to 10:30 PM (Australia Eastern Time)[2]
- Technical Support is available 10:00 AM to 3:30 PM and 8:00 PM to 12:30 AM (New Zealand Time)[2]
- New Zealand: 1-800-452-520[4]
- Seven days a week
- Other southeast Asia support hours are not known, so far.
- Singapore: 1-800-328-8881[4]
Other international
- Phone Support
- Other: (949) 955-0283[4]
Videos
Blizzard Entertainment Customer Support Videos | |
---|---|
WoW - Account security: General tips | WoW - What to do after being hacked |
Fail:Account security General tips - World of Warcraft (WoW) Battle.net | |
How to use the Battle.net Physical Authenticator | How to use the Battle.net Mobile Authenticator |
References
- ↑ Blizzard Entertainment 2013-01-12. Try Live Web Chat to Contact a Game Master. Blizzard Support Blog (US).
- ↑ 2,0 2,1 2,2 2,3 2,4 2,5 Viitamistõrge: Vigane
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-silt. Viide nimegaNewCSHours4Oct2012
on ilma tekstita. - ↑ 3,0 3,1 3,2 3,3 3,4 Viitamistõrge: Vigane
<ref>
-silt. Viide nimegasupportNumbers16Apr2011
on ilma tekstita. - ↑ 4,0 4,1 4,2 4,3 4,4 4,5 4,6 4,7 Blizzard Entertainment Vrakthris 2011-04-20. #14 - Paid faction change: Contact blizzard support. Official Customer Support forum (US).
See also
- World of Warcraft section of the Support page.
- Billing support
External links
- Battle.net
- Blizzard
- Videos
- News